Service

Services List

Business

We provide bulk purchase and light customization services.

After-sale

After-sales we provide operation guidance and other services.

Tech Support

We provide various installation packages and software, and assist in solving bugs.

Before-sale

We provide free consultation before sale, and samples can be provided for bulk purchase.

Manual Support and FAQ

Why choose GenMachine?

GenMachine has its own factory and R&D team, and has 8 ST patch factories, an au.tomated assembly factory, more than 400 employees, and strong production capacity.

Do you accept OEM/ODM services?

Yes, OEM/ODM services are available, As a Mini PC source manufacturer with more than16 years of experience, we have rich experience in PCBA, ODM, and ODM; For example Shell logo, Packaging logo, Boot logo, User manual, Nameplate, PCB, APPs, etc.

What is the usual delivery time?

Sample orders are completed within 1-3 days after receipt of payment; Bulk orders are completed within 7-20 days after receipt of advance payment.

Do your products have CE/FCC/RoHS certification?

Our products have passed CE/FCC RoHs certification, we can provide certificates and test reports.

What kind of technical support and after-sales service do you provide?

In case of non-personal damage, we provide l year year-free warranty; We also offer online technical support.